Privacy Policy

Effective Date: 15/05/2025
Company Name: EcoHaul Ltd
Website: www.ecohaul.co.uk

1. Introduction

EcoHaul Skip Hire (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

By using our website and booking services, you agree to the terms of this policy.

2. What Information We Collect

When you interact with us, we may collect the following types of information:

Personal Identifiers: Name, email address, phone number, postcode, and delivery address
Booking Details: Skip size, hire dates, waste type, and any additional notes you provide
Payment Information: Processed securely via third-party payment providers (e.g. Wix Payments or Stripe)
Technical Data: IP address, browser type, and site usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information for the following purposes:

To manage and fulfil your skip hire bookings
To communicate with you regarding your order or service
To improve our website functionality and customer experience
To comply with legal or regulatory obligations

4. Who We Share Your Data With

We only share your data with:

Service providers (e.g. Wix.com, payment processors, Google Workspace)
Regulatory authorities if required by law
We do not sell your data to third parties under any circumstances.

5. Data Storage & Security

Your data is stored securely on trusted platforms such as:

Wix servers, which are GDPR-compliant and use encryption and access controls
Google Workspace, for email and customer communication
Access to your data is restricted to authorised staff only.

6. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and to understand how users interact with our site. These may include:

Essential cookies (site functionality)
Analytics cookies (e.g. Google Analytics)

You can manage cookie preferences in your browser settings.

7. Your Rights (UK GDPR)

You have the right to:

Access your data
Request corrections
Request deletion of your data
Object to or restrict processing
File a complaint with the Information Commissioner’s Office (ICO)

To make a request, email us at: info@ecohaul.co.uk

8. Retention Policy

We retain your data only as long as necessary to:

Fulfil our contract with you
Meet legal, tax, or insurance obligations

Typically, we retain booking and invoice data for 6 years.

9. Contact Us

For any privacy-related questions or requests, please contact:

EcoHaul Ltd
Email: info@ecohaul.co.uk
Operating in: Brighton & Hove and surrounding BN postcode areas

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.